Privacy Policy


Last Updated: September 7, 2026


1. Introduction

Welcome to FIRE SMM (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (firesmm.com) or use our Social Media Marketing (SMM) panel services.

By using FIRE SMM, you agree to the collection and use of information in accordance with this policy.



2. Information We Collect

We collect different types of information to provide and improve our SMM services:



2.1 Personal Data You Provide Directly

When you register an account, place an order, or contact our support team, we may collect:

  • Account Information: Email address, username, and encrypted password.
  • Profile Information: Name, country, and any preferences you set.
  • Order Details: The specific SMM services you purchase (e.g., followers, likes, views) and the social media links you provide.
  • Payment Information: Transaction IDs from our payment processors. We do not store your credit card details.



2.2 Usage Data (Collected Automatically)

When you access our platform, we automatically collect:

  • Device & Browser Information: IP address, browser type and version, operating system, and unique device identifiers.
  • Platform Analytics: Pages you visit, time and date of access, session duration, and diagnostic data.
  • Referral & Campaign Data: UTM parameters and referral cookies to attribute sign‑ups and orders to our marketing campaigns.



3. How We Use Your Information

We use your data solely to provide, maintain, and improve our SMM panel services:


Service Delivery Process your orders, manage your account, and deliver purchased SMM services.

Account Management Authenticate your access, maintain preferences, and send important service updates.

Customer Support Respond to your tickets, resolve issues, and communicate order status.

Security & Fraud Prevention Monitor for suspicious activity, enforce rate limits, and protect our platform from abuse.

Service Improvement Analyse aggregated usage patterns to optimise our platform and user experience.

Transactional Communications Send order confirmations, deposit receipts, and account‑related notifications.

Marketing (with Consent) Send promotional emails or offers only if you have opted in.



4. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following legal bases, in accordance with the General Data Protection Regulation (GDPR):

  • Performance of a Contract (Art. 6(1)(b)): Processing is necessary to provide the SMM services you have requested.
  • Consent (Art. 6(1)(a)): For sending marketing communications and using non‑essential cookies.
  • Legitimate Interest (Art. 6(1)(f)): For platform security, fraud prevention, and content moderation.
  • Legal Obligation (Art. 6(1)(c)): Where we are required to retain certain data by law (e.g., tax records).



5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Authentication, session management, security, and platform functionality.
  • Analytics Cookies: Usage analytics, performance monitoring, and error tracking to improve our service.
  • Referral Cookies: To track campaign attribution and our referral programme.

You may disable cookies through your browser settings. However, this may affect certain platform features.



6. Third‑Party Services and Data Sharing

We do not sell or rent your personal information to third parties. However, we share limited data with trusted partners solely to deliver our services:

ProviderPurposeLocationPayment Processors (Stripe, PayPal)Secure payment processing. We do not store your card details.EU / US (SCCs in place)Email Service ProviderDelivery of transactional and support emails.EUAnalytics ToolsAggregated usage analysis to improve our platform.VariousHosting & InfrastructureSecure storage and delivery of our services.Various

We ensure all third‑party processors adhere to strict data protection standards and applicable laws.



7. Data Storage and Security

We implement robust security measures to protect your data:

  • Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.
  • Secure Infrastructure: Servers are hosted in secure facilities with restricted access.
  • Regular Audits: We conduct regular security reviews and updates.
  • Access Controls: Only authorised personnel have access to personal data, and only when necessary.

While we strive to protect your information, no system is entirely secure. You accept the inherent risks of using any online service.



8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Data TypeRetention PeriodActive Account DataRetained while your account is active.Inactive AccountsData deleted after 2 years of inactivity.Account DeletionMost data deleted within 30 days of your request.Transaction DataRetained for up to 5 years to comply with tax and legal obligations.Security Logs (IP, rate limiting)Retained for 90 days.BackupsAutomatically purged according to our retention schedule.



9. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal data:

RightDescriptionAccessRequest a copy of the personal data we hold about you.RectificationCorrect inaccurate or incomplete information.Erasure (Right to be Forgotten)Request deletion of your personal data.Data PortabilityExport your data in a standard, machine‑readable format.RestrictionLimit how we process your data in certain circumstances.ObjectionObject to certain types of processing (e.g., marketing).Withdraw ConsentWithdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at: support@firesmm.com

We will respond to your request within 30 days, as required by applicable law.



10. International Data Transfers

Your data is primarily stored and processed in secure facilities. Where we transfer data internationally (e.g., to payment processors or infrastructure providers), we ensure:

  • Adequate protection levels are maintained.
  • Appropriate safeguards (such as Standard Contractual Clauses) are in place.
  • Transfers are limited to necessary purposes only.



11. Children's Privacy

Our services are designed for business users and individuals over the age of 18. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately so we can take appropriate action.



12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date.
  • Sending an email notification to registered users (where required).

We encourage you to review this policy periodically.



13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

FIRE SMM
📧 Email: support@firesmm.com
🌐 Website: firesmm.com